The Complaints Procedure

The Complaints Procedure


At Inspire, we believe in best practice fundraising and as such were historically members of the Fundraising Standards Board (FRSB), the professional body that represented fundraisers in the UK

In 2016 Scottish charities committed to self-regulating their fundraising activities in Scotland with a new, more rigorous, system of self-regulation that everyone can trust and understand.

The Scottish Charity Regulator (OSCR) has an enhanced role in the new system which aims to command confidence in charity fundraising in Scotland; inspire public trust; and promote good fundraising.

This means that you can fundraise for Inspire, confident that we will treat you with respect, fairness, honesty and clarity, and that we will follow best practice standards.

The key elements of this approach are:

  • An independent panel to manage fundraising complaints that cannot be resolved between the charity and the person who is complaining;

  • A new fundraising guarantee that sets out values and high standards Scottish charities should practice in their fundraising;

  • A simple three stage process to manage fundraising complaints:

    • Stage 1 - Complain to the charity direct

    • Stage 2 – Appeal to the charity trustees

    • Stage 3 - Refer to the Independent Panel 

Where your concerns relate to fundraising, you should initially contact the Inspire Fundraising Team at:


Beach Boulevard


AB24 5HP

Telephone: (01224) 280005

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will acknowledge your complaint within 7 days and commit to dealing with the matter within 30 days.

If our response does not answer your concerns satisfactorily then please visit where further information is available on what the next steps available to you are.


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